IMP Careers

You will play a vital role in supporting our customers across both their initial and ongoing success journey. You will ensure every Trust achieves measurable value from our products, helping them to embed IMP Software into their day-to-day operations and achieve their strategic objectives. This hybrid role bridges Initial Success (training and early adoption) and Customer Success (long-term engagement and growth). You will work closely with Implementation, Account Management, and Support teams to ensure a seamless experience from onboarding through to renewal. You will have particular responsibility for delivering Initial Success training for ICFP, ensuring Trusts complete onboarding within a 45-day timeline, with training focused on ensuring curriculum and finance alignment from the outset.

As a member of the Finance System team, you will be working with customers to migrate, standardise and cleanse the data required from each of the separate systems into IMP Finance. Primarily using Excel for the data manipulation. The maturity of the organisation and quality of previous systems will depict how standardised the incoming information is. In addition to technical tasks, you will provide comprehensive support to customers throughout the process, understanding their challenges and defining the best methods to solve this using the software.